Veronica Elisa from customer service contacted me offering help with raising funds for my rescue, and I have to say she is to be commended for the effort she went through and helping me with this. I was at work and could not do much from there, so she set everything up for me and did such an amazing job and was so helpful that I will never forget it. I can't praise poundwishes enough for having such a kind and helpful customer service agent. She could have told me to wait until I got off work and do everything myself, but instead she did it all for me, and I cannot put into words how grateful I am for her help and courtesy. If every organization had a customer service agent like her, the world would be a better place.