Monthly Giving is Easy
For your convenience we have put together some of the most commonly asked questions below about how the WishPack works. Of course, if you have a question not covered here, please feel free to call (866) 731-4862.
Q: Once I've made an online gift, how can I make changes to my account (i.e. change amount, change my credit card number)?
A: It's so easy! Please just call (866) 731-4862. If we receive your change prior to the month's processing deadline we can make the change effective for that month. If not, it'll take effect the next month.
Q: What if I need to stop giving. Can I stop whenever I want?
A: Of course! Just call (866) 731-4862 or email firstname.lastname@example.org. Your cancellation will take place the same month, or the following month, depending upon when we receive your call.
Q: Will I receive verification of my donations for tax purposes?
A: All monthly donors receive an annual statement reflecting the prior year's total contributions. This statement is available by registering for a donor profile.
Q: When will my credit card first be charged?
A: Monthly charges occur once per month. Your first online gift will be charged to your card on the date that your transaction is made, unless you opt into the WishPack while donating to a pet, in which case the recurring donation would begin the follow month. All subsequent charges will occur around the same date of each month.
Q: How is my WishPack donation used?
A: 100% of your donation will be used for the benefit of rescues and shelters. The majority of the funds are used to provide grants for homeless animals with urgent medical needs. The remainder is used to market PoundWish fundraisers and bring awareness to the incredible work our partners do every day.
If you prefer to give by phone please call (866) 731-4862.